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Shipping Guide

Uusexdoll.com provide discreet & free shipping & worldwide delivery with the tracking numbers on all orders. Please refer to the below sections for more details.

Processing and Shipping time:

In-Stock Sex Dolls & Torso sex toy & Other items : 1-2 Days Processing time + 3-5 Days Shipping time.

Not In-Stock Sex Dolls (Advanced Customization Doll Option From Factory) ,It takes different time to complete the production process:

  • Normal Full TPE dolls: 3-5 business days
  • TPE Body+Silicone Head dolls: 3-8 business  days ( +10 days | with implanted hair)
  • Full Silicone dolls: 20-30 days (+10 days | with painting/implanted hair)

Once your sex doll is completed, we will ship it out immediately.For customers from the US/Europe/Japan/Australia,etc.

  • If you choose [Shipping By Air] – 5-12 Days Shipping Time
  • If you choose [Shipping By Sea] – 39-59 Days Shipping Time

Not In-Stock Torso sex toy & Other items :

Will be shipped directly from our China factory. 3-5 Days Processing time + Shipping Time (Depends on your location)

USA5-12 Business days, Tax-Free.(Depends on the Shipping Method you choose)
Canada5-12 Business days, Complete customs clearance and pay duties by yourself.
Asian Countries7-21 Business days, Complete customs clearance and pay duties by yourself.
Europe CountriesFor Free Shipping Option : 15-20  Business days, Tax-Free.
For Expedited Shipping Option : 4-9 Business days, Complete customs clearance and pay duties by yourself..
Shipping Options & Track your order

Our shipping partners are UPS, FedEx, TNT and DHL. We will send a tracking number to your email box once your order is shipped. You can track your package and contact the courier to arrange a suitable day for delivery if you need it.

Track your order as follow:

FedEx: https://www.fedex.com

UPS: https://www.ups.com

DHL: https://www.dhl.com

Official website of other carriers

You can also email us [email protected] directly, and we will send you the latest logistics information.

Discreet Packaging

The doll & torso sex toy & other items will be packed in a plain carton box. There will be no information that indicates that it’s a sex doll & toy. Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside your country.

Shipping Destinations

We can make shipments for lots of countries and regions all over the world, including NORTH AMERICA, EUROPE & ASIA. However, due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, Philippines, India, Indonesia, Malaysia, Africa, or Brazil.

Import Duty, Tax, and VAT

1.For USA Customers

For products with a declared value of less than $800, the US Customs does not charge taxes. Therefore, you do not need to pay any taxes, UPS/FedEx/DHL will directly deliver the package to your address.

Usually, we do not declare dolls to the customs according to the transaction price. For dolls of different sizes, our declared value is $200-$600.

2.For Europe Customers

(1).Tax-Free,if you choose [Ship By Rail & Sea] : 39-59 days shipping time, we will completes customs clearance and pays tariffs, all customers need to do is wait.

(2).Customers pay customs duties[uusexdoll bears 50%] if you choose [Ship by air] :9-15 days shipping time, customers need to provide information according to customs requirements to complete customs clearance (very simple, just need to pay attention to the customs call), and pay customs duties.

In order to process your tax refund, You must send the receipt within 3 months from the date you receive your shipment, Then we will pay you back 50% of it (Usually we use Paypal to refund you). Any receipt or bill received later than that WILL NOT BE ACCEPTED for Tax Refund.

Note: In order to save your time, it is recommended that you note the shipping method you want to choose when placing the order [by rail/sea or by air]

3.For customers from Canada, Mexico, Australia, New Zealand, Russia, Eastern Europe, Japan, Singapore and other countries

The customs of these countries may be collecting import duty when the doll arrives. Please keep the receipt and we will refund you 50% of the fee(Usually we use Paypal to refund you). You must send the receipt within 3 months from the date you receive your shipment.

Other issues you may be concerned about

What if you’re out when your order arrives?

If you’re out when your package is delivered, your mail person or courier will leave a card scheduling another delivery attempt or telling you where you to pick up your discreetly packaged order.

If your parcel is taken to the nearest courier service place, you can collect it or arrange for it to be redelivered.

What if your order doesn’t arrive when you expect?

According to our many years of sales experience, if the package is abnormally transferred and the delivery time exceeds 12 working days(except customs clearance time), Please contact us to find out the situation: [email protected].

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