Shipping Guide

At Uusexdoll we provide discreet & free shipping & worldwide delivery with tracking number on all our sex dolls. Please refer to below sections for more details.

Processing and Shipping time:

1.In-Stock Dolls:

If you order sex dolls in stock at our US/EU Warehouse. We will ship your order within 0-2 business days after payment is received.

2.Advanced Customization Doll Option From Factory.

As sex doll are special and involve complex working procedures.So it may take different time

Normal Full TPE dolls: 3-5 business days

TPE Body+Silicone Head dolls: 3-5 days ( +10 days | with implanted hair)

Full Silicone dolls: 20-30 days (+10 days | with painting/implanted hair)

Once your sex doll is completed, we will ship it out immediately.

Shipping Options & Track your order

Our shipping partners are UPS, FedEx, TNT and DHL. We will send a tracking number to your email box once your doll is shipped.You can track your package and contact the courier to arrange a suitable day for delivery if you need.

Track your order as follow:

International Express – FedEx : https://www.fedex.com

International Express – UPS: https://www.ups.com

International Express – DHL: https://www.dhl.com

International Express – TNT: https://www.tnt.com/

With providing the most effective solution as our goal, if you have any problems, please email us at [email protected].

Discreet Packaging

The doll will be packed in a plain carton box. There will be no information that indicates that it’s a doll. Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside your country.

Shipping Destinations

We can make shipment for lots of countries and regions all over the world, including NORTH AMERICA, EUROPE & ASIA . However, due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, Philippines, India, Indonesia, Malaysia, Africa, or Brazil.

Import Duty, Tax, and VAT

1.For USA Customers

For products with a declared value of less than $800, the US Customs does not charge taxes. Therefore, you do not need to pay any taxes, UPS/FedEx/DHL will directly deliver the package to your address.

Usually, we do not declare dolls to the customs according to the transaction price. For dolls of different sizes, our declared value is $200-$600.

2.For Europe Customers

(1).Tax-Free: Ship by rail or by sea, 39-49 days shipping time, uusexdoll completes customs clearance and pays tariffs, all customers need to do is wait.

(2).Customers pay customs duties[uusexdoll bears 50%]: Ship by air, 9-15 days shipping time, customers need to provide information according to customs requirements to complete customs clearance (very simple, just need to pay attention to the customs call), and pay customs duties.

In order to process your tax refund,You must send the receipt within 3 months from the date you receive your shipment,Then we will pay you back 50% of it (Usually we use Paypal to refund you). Any receipt or bill received later than that WILL NOT BE ACCEPTED for Tax Refund.

Note:In order to save your time, it is recommended that you note the shipping method you want to choose when placing the order [by rail/sea or by air]

3.For customers from Canada, Mexico, Australia, New Zealand, Russia, Eastern Europe, Japan, Singapore and other countries

The customs of these countries may be collecting import duty when the doll arrives. Please keep the receipt and we will refund you 50% of the fee(Usually we use Paypal to refund you).You must send the receipt within 3 months from the date you receive your shipment.

Other issues you may be concerned about

What if you’re out when your order arrives?

If you’re out when your package is delivered, your mail person or courier will leave a card scheduling another delivery attempt or telling you where you to pick up your discreetly packaged order

If your parcel is taken to the nearest courier service place, you can collect it or arrange for it to be redelivered.

What if your order doesn’t arrive when you expect?

According to our many years of sales experience, if the package is abnormally transferred and the delivery time exceeds 12 working days(except customs clearance time), Please contacts us to find out the situation: [email protected].