Shipping Guide
Processing and Shipping time
1.In-Stock Sex Dolls & Torso sex toy & Other items : 1-2 Days Processing time + 3-5 Days Shipping time.
2.Not In-Stock Sex Dolls: (Advanced Customization Doll Option From Factory) ,It takes different time to complete the production process:
- Normal Full TPE dolls: 3-5 business days
- TPE Body+Silicone Head dolls: 3-8 business days ( +10 days | with implanted hair)
- Full Silicone dolls: 20-30 days (+10 days | with painting/implanted hair)
Once your sex doll is completed, we will ship it out immediately.For customers from the US/Europe/Japan/Australia,etc.
- If you choose [Shipping By Air] – 5-12 Days Shipping Time
- If you choose [Shipping By Sea] – 39-59 Days Shipping Time
3.Not In-Stock Torso sex toy & Other items :
Will be shipped directly from our China factory. 3-5 Days Processing time + Shipping Time (Depends on your location):
| USA | 5-12 Business days, Tax-Free.(Depends on the Shipping Method you choose) |
| Canada | 5-12 Business days, Complete customs clearance and pay duties by yourself. |
| Asian Countries | 7-21 Business days, Complete customs clearance and pay duties by yourself. |
| Europe Countries | For Free Shipping Option : 15-20 Business days, Tax-Free.
For Expedited Shipping Option : 4-9 Business days, Complete customs clearance and pay duties by yourself. |
Shipping Options & Track your order
Our shipping partners are UPS, FedEx,DHL,DPD,and other major carriers.
Track your order here: https://t.17track.net/
For any problems, please email us : [email protected].
Discreet Packaging
Your doll or torso will be packed in a plain box. There will be no information about sex.
Shipping Destinations
We can make shipments for lots of countries and regions all over the world, including NORTH AMERICA, EUROPE & ASIA. However, due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, Philippines, India, Indonesia, Malaysia, Africa, or Brazil.
Return
Order Cancellations Policy
- <24 hours (Before we produce) : 5% cancellation fee
- ≥24 hours (In production process) : 25% cancellation fee
- ≥3 days (Production is completed) : 50% cancellation fee
- Once shipped : Can’t be canceled
Return Policy
Due to the following two reasons, once the doll is sold, there is no return available:
- Every sex dolls are custom products, each doll is produced according to the customer’s request.
- The doll will touch the skin and reproductive organs, which will affect the second sale.
Refund Policy
You can get a refund in the following cases:
- Never received your doll
- Received the wrong doll
- Received the damaged doll
You can’t get a refund in the following cases:
- Undeliverable Orders
- User damage
- Used Dolls or Torso
- Skin imperfections
- Finger & Toe Nails
- Loose Eyelash
- Makeup Difference
You can also email us at [email protected]. We can then work to resolve the issue.
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