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FAQs

Sex Doll FAQs

All of our products are made by original manufacturers. No counterfeit or inferior dolls here.

Both materials are great and have a feel like real skin. TPE materials have become more popular because it is easier to sculpt and sex doll sculptors have created really sexy and realistic models. Silicone is great, a little bit cleaner and can be heated for a longer period of time, so we offer heat systems for our silicone dolls.

The built-in or fixed vagina is exactly how it sounds. The vagina is built-in to the doll just like a real woman. The removable vagina is a sleeve or fleshlight-esque tube that you can insert and remove from the doll. The tube is held in place by the doll’s labia.

Which is better? Most of our customers prefer the built-in vagina as it provided the most realistic experience, however the removable vagina is easier to clean and replace. If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina.

Most TPE dolls have an option called “standing foot”. It adds 3 screws that extend from the footplate through the sole of the feet. The screws are easily noticeable and are supposed act as hardpoint reinforcement so that standing weight doesn’t Squish, cut or otherwise damage the delicate skin. However, since the screws protrude from the skin, these areas are prone to severely localized skin tears.

It is not wholly recommended to let any doll just “free stand” on their own. This is because the feet are not designed to hold their own weight like a real human foot is. Dolls have a small plate and ankle joint. The rest is just covered into the TPE material which while very soft, it is also fragile and easily damaged. Socks and shoes may help reinforce the area but usually just hides the damage until she is undressed. Knees, hands, and elbow all share the similar trait of being easily damaged when supporting doll positions incorrectly.

In short, never rely on your doll standing and supporting their own weight. Always use some kind of support to distribute weight and stabilize. Alternatively, use a specialized doll/mannequin fixture or stand. I know it can take away from the fantasy you may have but it is the reality of the dolls currently (TPE or silicone).

All our dolls have a flexible and fully articulated skeleton that will allow you to use them in any position you ever imagined. All our dolls have been sculptured by experience sculptors and created to provide realistic sexual pleasure. Both TPE and silicone are waterproof.

You can customize your doll, select different body sizes, heads, breasts and body parts. Please have a look at the customization options in every product, and if you have any question contact our team by email, chat or phone and we will make sure that we help you customize your sex doll according to your desires.

We allow customization options. Please let us know if you are looking for some option that you can’t find in our site.

Select a doll that you like, and scroll down, in most of the dolls you’ll see customization options. For some dolls, we are listing the base price of 140cm, and we allow customers to upgrade to bigger bodies, which are more expensive too. If you find it difficult or confusing please let us know and we will help you customize.

We can also build your own doll. Send us an email with a picture and instructions, and we will evaluate your model and provide a proposal.

It’s usually possible to purchase any doll directly via the manufacturer, but over time, it’s clear that going through a vendor is the best decision all around. A good vendor is supposed to help navigate any pitfalls customers may encounter, help with language interpretation and sometimes take a metaphorical bullet for the client in the form of shipping, inspection, manufacturer upcharges, or other problems.

In Stock Sex Dolls (USA/EU Warehouse) :  1-2 Days Processing time +  3-5 Days Shipping time.
Not In-Stock & Custom Sex Dolls (Shipped Directly From China factory) :  
3-5 Days Processing time (Production time included) + Shipping Time (Depends on your options)

For customers from the US/Europe/Japan/Australia,etc
– If you choose [Shipping By Air] – 5-7 Days Shipping Time
– If you choose [Shipping By Sea] – 39-59 Days Shipping Time

Order Refund

Never receive your doll– Full Refund
Wrong doll received– We will arrange a new replacement for you
Not as described (for some details)– Contact us to submit proof, Partial refund if necessary
Damaged (slight) doll received – We will provide repair kit and partial refund
Damaged (severely) doll received – File a claim with the shipping carrier and full refund

Order Return

We accept returns of dolls. You have the right to apply for a return within 14 days after receiving the package.
To be eligible for a return, you must ensure that the doll is unused and in the same condition as the dolls you received, also must be in the original packaging.
For custom dolls designed based on customer requirements, we do not provide return services, because we are unable to make a second sale, please understand.

Check Refund & Return page to learn more detailed info, Feel free to contact us for any questions.

If you wish to change your shipping address, please email us: [email protected] with your:

  • Order number
  • Name
  • Correct Shipping Address

in 24 hours after order is placed.

Our shipping partners are UPS, FedEx, TNT and DHL. We will send a tracking number to your email box once your order is shipped.You can track your package and contact the courier to arrange a suitable day for delivery if you need.

Track your order as follow:

International Express – FedEx : https://www.fedex.com

International Express – UPS: https://www.ups.com

International Express – DHL: https://www.dhl.com

International Express – TNT: https://www.tnt.com/

List of countries we can ship:

United States, United Kingdom, Canada, Germany, Sweden, France, Italy, Spain, Australia, Netherlands, Poland, Finland, Denmark, Switzerland, South Africa, Estonia, Iceland, Ireland, New Zealand, Austria, Turkey, Ireland, Russia, Romania,  Bahamas, Belgium, Estonia, Greece, Bulgaria, Cape Verde,, China,, Costa Rica, Croatia, Cyprus, Fiji, Georgia , Hungary, Israel, Jamaica, Japan, Kenya, Kiribati,,, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malta, Marshall Islands, Mauritania, Mauritius, Monaco, Montenegro, Nicaragua, Niger, Nigeria, Norway, Palau, Panama, Papua New Guinea, Portugal, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Serbia, Slovakia, Slovenia, Tanzania, Thailand, Ukraine.

Sure, Your doll will be packed in a plain carton box. There will be no information that indicates that it’s a doll. Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside your country.

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