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Contact Information

Address (not available for pick up):
14675 MONTE VISTA AVE CHINO, CA 91710

Get in touch with us

Frequently asked Questions

In Stock Sex Dolls (USA/EU Warehouse) :  1-2 Days Processing time +  3-5 Days Shipping time.
Not In-Stock & Custom Sex Dolls (Shipped Directly From China factory) :  
3-5 Days Processing time (Production time included) + Shipping Time (Depends on your options)

For customers from the US/Europe/Japan/Australia,etc
– If you choose [Shipping By Air] – 5-7 Days Shipping Time
– If you choose [Shipping By Sea] – 39-59 Days Shipping Time

Order Refund

Never receive your doll– Full Refund
Wrong doll received– We will arrange a new replacement for you
Not as described (for some details)– Contact us to submit proof, Partial refund if necessary
Damaged (slight) doll received – We will provide repair kit and partial refund
Damaged (severely) doll received – File a claim with the shipping carrier and full refund

Order Return

We accept returns of dolls. You have the right to apply for a return within 14 days after receiving the package.
To be eligible for a return, you must ensure that the doll is unused and in the same condition as the dolls you received, also must be in the original packaging.
For custom dolls designed based on customer requirements, we do not provide return services, because we are unable to make a second sale, please understand.

Check Refund & Return page to learn more detailed info, Feel free to contact us for any questions.

If you wish to change your shipping address, please email us: [email protected] with your:

  • Order number
  • Name
  • Correct Shipping Address

in 24 hours after order is placed.

Our shipping partners are UPS, FedEx, TNT and DHL. We will send a tracking number to your email box once your order is shipped.You can track your package and contact the courier to arrange a suitable day for delivery if you need.

Track your order as follow:

International Express – FedEx : https://www.fedex.com

International Express – UPS: https://www.ups.com

International Express – DHL: https://www.dhl.com

International Express – TNT: https://www.tnt.com/

List of countries we can ship:

United States, United Kingdom, Canada, Germany, Sweden, France, Italy, Spain, Australia, Netherlands, Poland, Finland, Denmark, Switzerland, South Africa, Estonia, Iceland, Ireland, New Zealand, Austria, Turkey, Ireland, Russia, Romania,  Bahamas, Belgium, Estonia, Greece, Bulgaria, Cape Verde,, China,, Costa Rica, Croatia, Cyprus, Fiji, Georgia , Hungary, Israel, Jamaica, Japan, Kenya, Kiribati,,, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malta, Marshall Islands, Mauritania, Mauritius, Monaco, Montenegro, Nicaragua, Niger, Nigeria, Norway, Palau, Panama, Papua New Guinea, Portugal, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Serbia, Slovakia, Slovenia, Tanzania, Thailand, Ukraine.

Sure, Your doll will be packed in a plain carton box. There will be no information that indicates that it’s a doll. Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside your country.

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